casino life Privacy Policy
Keeping your personal information secure at casino life is our top priority. This policy describes in detail what information we collect, how we use it, and what your rights are.
1. Introduction and Scope
This privacy policy applies to all services, websites, and mobile applications on the casino life platform. When you register, log in, play games, or use any service on casino life, you are considered to have agreed to the terms of this policy.
This policy is primarily intended for users in Bangladesh and operates in accordance with our Terms and Conditions. In the event of any conflict, this privacy policy will take precedence.
2. What Information We Collect
casino life collects several types of information. This information may be collected directly from you, or automatically from your device and browser.
2.1 Registration and Identity Information
- Full name, date of birth, and national ID number
- Email address and mobile number
- Current address and postal code
- Username and password (stored in encrypted form)
2.2 Financial Transaction Information
- Deposit and withdrawal history
- Records of transactions made via bKash, Nagad, Rocket, or bank transfer
- Account balance and bonus details
- Withdrawal requests and processing status
2.3 Gaming Activity Information
- Game history, bet amounts, and results
- Which game categories or slots have been used most
- Session duration and gaming patterns
- Bonus claim history and wagering records
2.4 Technical Information
- IP address, device type, and operating system
- Browser type and language settings
- Cookies, session data, and log files
- Website browsing patterns and click data
3. Purpose of Using Information
casino life uses the collected information for the specific purposes described below. It is not used for any other purpose without the user's consent.
3.1 Identity Verification and Account Management
Personal information is required to create, manage, and secure your account. casino life uses this information to verify each user's identity and prevent unauthorized access to accounts. This data is also needed for age verification, as all casino life services are for persons aged 21 and above only.
3.2 Processing Financial Transactions
Financial information is used to complete deposits and withdrawals and to maintain transaction history. This information is also required to verify payments made via bKash, Nagad, and Rocket.
3.3 Customer Service and Support
Relevant information is used to enable casino life's 24/7 live chat and email support team to resolve account-related issues. Our support team provides assistance in both Bengali and English.
3.4 Ensuring Responsible Gaming
Under our responsible gaming policy, user gaming patterns are monitored so that potentially problematic behaviour can be identified in time and support can be provided.
3.5 Fraud and Malpractice Prevention
Information is analysed to maintain account security, prevent money laundering, and detect irregularities such as the use of multiple accounts.
3.6 Platform Improvement
By analysing user behaviour and preferences, casino life continually improves its gaming experience, payment processes, and promotional offers.
4. Sharing and Disclosure of Information
casino life never sells users' personal information. However, information may be shared with third parties in specific circumstances.
4.1 Service Provider Partners
Necessary information may be shared with trusted third-party organisations for payment gateway operations, identity verification services, and technology infrastructure management. These organisations use the information only for the purpose of providing specific services and operate under strict confidentiality agreements.
4.2 Legal Obligations
Information may be provided to authorities as required to comply with applicable laws in Bangladesh or court orders. In such cases, casino life makes every effort to protect the user's interests within its legal obligations.
4.3 Business Restructuring
In the event of a company merger, acquisition, or restructuring, user information may be transferred to the new operating entity. Advance notice will be given in such cases.
5. Data Security Measures
casino life follows industry-standard technology and processes to protect user information.
5.1 Encryption Technology
All information transmitted on the website is protected through SSL (Secure Socket Layer) encryption. Financial transaction data is stored in specially encrypted databases, which are fully secure against unauthorised access.
5.2 Access Control
Only authorised staff may view user information as required for their specific duties. Each staff member's access is limited to the scope of their role and all access is monitored.
5.3 Security Testing
casino life conducts regular security audits and vulnerability assessments. Any identified risks are addressed promptly.
5.4 Data Security Breaches
In the event of a data security breach, casino life will notify affected users as quickly as possible and take the necessary steps to limit any damage.
6. Cookie Policy
The casino life website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
6.1 Essential Cookies
These cookies are required for the website's core functionality. They are used to maintain login sessions, verify security, and save language preferences. Disabling these cookies will prevent the website from functioning properly.
6.2 Functional Cookies
These cookies are used to remember your preferences and provide a personalised experience — for example, remembering the last game you played or your preferred game category.
6.3 Analytics Cookies
Analytics cookies are used to understand which parts of the website users visit most. This information is fully anonymous and is used only for platform improvement.
6.4 Cookie Control
Cookies can be controlled or deleted from your browser settings. Please note that disabling cookies entirely may limit some website functionality.
7. Data Retention Period
casino life retains user information only for as long as necessary.
- Active account information: retained for as long as the account remains active.
- Financial transaction records: retained for the period required by applicable law.
- Closed account information: retained for as long as necessary to meet legal obligations after the account is closed.
- Marketing data: deleted immediately upon withdrawal of consent.
Once the specified period has ended or the purpose has been fulfilled, information is securely deleted or anonymised.
8. Your Rights and Controls
As a casino life user, you have certain fundamental rights over your own information.
8.1 Right to Access Information
You may request at any time to know what information casino life holds about you. Contact the customer support team and the information will be provided to you within the specified timeframe.
8.2 Right to Correct Information
You have the right to correct any inaccuracies in your information. Some details can be changed directly from your account settings; for others, you will need to contact the support team.
8.3 Right to Delete Information
Where there is no legal obligation to retain it, you may request that your information be deleted. However, if information essential to account management is deleted, the account may need to be closed.
8.4 Right to Object to Processing
You have the right to object to your information being used for certain purposes. In particular, for marketing communications, you may withdraw this consent at any time.
8.5 Right to Data Portability
You may request your information in a structured, commonly used format.
9. Protection of Minors
All casino life services are for adults aged 21 and above only. Age verification is mandatory at registration and registration by minors is prohibited.
casino life does not knowingly collect information from any minor. If a user registers with a false age and this is later proven, the account will be closed immediately and all associated information will be deleted.
To learn more about our commitment to protecting minors, read our responsible gaming page, which contains detailed information on protective measures and limit-setting.
10. Third-Party Links and Services
The casino life platform uses third-party payment services such as bKash, Nagad, and Rocket. These services have their own privacy policies and casino life is not responsible for those third parties' processing of information.
You are advised to read the privacy policy of the relevant service before using any third-party service.
11. International Data Transfers
casino life's servers and data processing infrastructure may be located in various countries. For international data transfers, we ensure that appropriate data protection measures are in place in the recipient country or organisation.
SSL encryption and other protective measures remain active during data transfers. casino life ensures that third-party partners maintain a standard of protection equivalent to this policy.
12. Policy Changes
casino life reserves the right to review and update this privacy policy as needed. For significant changes, a notification will be sent to your registered email address or clearly announced on the website.
If you continue to use the platform after changes are made, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.
For more details on the general terms of use of our services and user rights, read our About Us page.
13. Contact and Complaints
If you have any questions, requests, or complaints about this privacy policy, contact the casino life support team directly. Our team provides assistance in both Bengali and English, 24 hours a day, seven days a week.
For general questions, see our FAQ section, where you will find answers to common questions about accounts, payments, and services.